Frequently Asked Questions

How long does it take for my order to arrive?

Delivery times depend on the shipping address. All orders are dispatched within two business days. Shipments within the Netherlands typically arrive within one to two days, shipments within Europe may take up to a week, and shipments to the rest of the world may take somewhat longer. Where possible, we include a track-and-trace link in the shipping confirmation email once your order has been dispatched.

Will you ship to my country?

We ship worldwide. However, for various reasons, we are currently unable to ship to the following countries: Afghanistan, Åland Islands, American Samoa, Anguilla, Bhutan, Bouvet Island, British Indian Ocean Territory, Chad, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Eswatini, French Southern Territories, Guam, Guinea-Bissau, Haiti, Heard & McDonald Islands, Israel, Marshall Islands, Mayotte, Micronesia, Niue, Norfolk Island, North Korea, Northern Mariana Islands, Palau, Russia, South Georgia & South Sandwich Islands, St. Barthélemy, St. Helena, St. Martin, Sudan, Svalbard & Jan Mayen, Syria, Tajikistan, Timor-Leste, Tokelau, U.S. Outlying Islands, United States, Wallis & Futuna, Western Sahara, Yemen.

If your country appears on this list but you would still like to place an order, please contact us by e-mail and we will do our best to accommodate you. Please note that shipping costs may vary.

What are the available payment methods?

We support a range of payment methods, including iDEAL | Wero, Bancontact, Apple Pay, PayPal, Mastercard, Visa, and American Express.

Can I visit your store?

No. We operate strictly as an online store, and the address on our website serves solely as a postal address for product returns.

I am not satisfied with my order. Can I return it?

Yes, with the exception of magazines. You have 14 days to consider your order. If you are not satisfied, you may return the unused product to the address below, and we will refund the cost of the product provided it remains in good condition. Please note that shipping costs are non-refundable.

Return address: